Employer Services Specialist

Minimum Qualifications & Education

• College coursework in business and accounting, and one to three years of experience in financial services or a business environment
  OR
• Equivalent combination of education and work experience

Preferred Additional Qualifications

• Experience working with qualified retirement plan administration
• Bachelor’s degree with coursework in business or accounting

Essential Duties & Responsibilities

• Provide prompt, accurate, professional, and friendly customer service to employers and internal TRS contacts
• Manage a high‑volume work queue while meeting agency quality and timeliness standards
• Prepare correspondence for employers and TRS members
• Add or update employer and member records in the recordkeeping system
• Ensure compliance with TRS policies, state and federal regulations
• Work overtime as needed
• Perform other duties as assigned

Specialized Duties & Responsibilities

• Ensure employer contributions are accurately reported and posted each month, collaborating with IT staff, employers, and payroll vendors
• Analyze, research, and resolve contribution and service credit discrepancies
• Educate employers on laws, policies, and procedures to ensure accurate and compliant reporting
• Complete member account audits in accordance with agency and divisional standards
• Monitor and reconcile outstanding contribution payment variances
• Resolve demographic data discrepancies
• Perform account mergers and transfers

Knowledge, Skills, & Abilities

• Knowledge of Microsoft Office products
• Knowledge of basic accounting principles
• Strong oral and written communication skills
• Skill in data analysis, problem identification, and resolution
• Ability to meet deadlines and manage multiple priorities
• Proficiency in using computers and office equipment
• Ability to navigate multiple computer screens while speaking with employers
• Ability to build and maintain effective working relationships across all levels
• Professional demeanor and commitment to high‑quality service
• Ability to work independently or collaboratively within a team

Core Competencies

• Teamwork
• Customer Service
• Accountability
• Communication
• Judgment & Decision Making

Work Environment

Work is typically performed in an office or teleworking environment.

Physical Demands

• Sedentary Work: Exerts up to 10 lbs. of force occasionally, or negligible force frequently; primarily seated, with occasional walking or standing
• Repetitive Motions: Frequent hand, wrist, and finger use required
• Regular use of computers and telephones
• Frequent talking and hearing