Collections Analyst

Minimum Qualifications & Education

• Bachelor’s degree from a four-year accredited college/university OR five years of experience in a financial‑related role or defined benefit plan environment
• 2–4 years of collections experience, including negotiating payments, resolving disputes, and managing complex accounts
• Ability to work independently and meet established goals
• Intermediate proficiency in Microsoft Word and Excel

Preferred Qualifications

• Strong professional verbal communication skills; ability to remain calm, diplomatic, and firm
• Ability to adapt in a fast‑paced environment with shifting deadlines
• Strong analytical and problem‑solving skills

Essential Duties & Responsibilities

• Review member accounts to determine and verify overpayment details
• Analyze complex overpayment issues and develop resolution plans
• Negotiate repayment terms and prepare contractual repayment agreements
• Investigate disputes and provide appropriate resolutions or supporting documentation
• Record all collection activities and maintain accurate documentation
• Send payment acknowledgment letters outlining balances and due dates
• Maintain and reconcile the Master Collection database
• Coordinate with Accounting to ensure accurate posting of cash receipts and resolve discrepancies
• Conduct in‑person consultations regarding overpayments
• Prepare legal packages for civil litigation or criminal prosecution
• Perform additional duties as assigned

Knowledge, Skills & Abilities

• Knowledge of relevant state and federal laws, regulations, and policies
• Skills in negotiation, mediation, and conflict resolution
• Strong organizational skills and attention to detail
• Effective written and verbal communication abilities
• Ability to make sound decisions and meet deadlines
• Ability to maintain professionalism in difficult or stressful situations
• Ability to build and maintain effective working relationships
• Proficiency in the use of computers and office equipment

Core Competencies

• Teamwork
• Customer Service
• Accountability
• Communication
• Judgment & Decision Making

Work Environment

Work is performed in a standard office setting.

Physical Demands

This position is classified as sedentary work, requiring the ability to exert up to 10 pounds occasionally. The role involves regular use of hands, fingers, hearing, speaking, and close vision due to computer work. Occasional walking or standing may be required.