Retirement Operations Specialist

ROLE AND RESPONSIBILITIES

• Prepare, submit and process routine requests relating to member benefit records and documents.
• Determine eligibility for benefits, calculate benefits and payments.
• Ensure compliance to plan provisions, state and federal regulations.
• Analyze and review accounts for reconciliation of benefits.
• Research and determine overpayments.
• Prepare and review relevant forms and documents for authenticity, accuracy, and completeness.
• Provide prompt, accurate, and friendly customer service to members, beneficiaries, and employers regarding processes, procedures, and regulations of the retirement system.
• Manage work flow queues to ensure agency standards are met.
• Responsible for deactivating pay status and removing retirees from payroll; calculate overpayments amounts and submit for recollection.
• Process account maintenance updates.
• Manage multiple reports and spreadsheets.
• Process Stop payments with Replacements.
• Review Retirement accounts to include, but not limited to determine selected plans, contribution amounts, refundable balances, taxable and non-taxable amounts, beneficiaries and authorized contacts.
• Prepare and process ACH deletions, reversals, request stop payments/voids on paper checks and cancelation of retirement benefits; Prepare and remit bank reclamation requests.
• Prepare and remit health insurance memos to appropriate agencies for activation and deactivation of retiree health coverage.
• Process duplicate 1099R requests; Make corrections to 1099R as required.
• Provide account information and guidance to include, but not limited to retirees, employers, members and external customers.
• Conduct face-to-face consultations, both scheduled and walk-in.
• Ability to work overtime as needed.
• Perform other duties as assigned.

SPECIALIZED DUTIES & RESPONSIBILITIES

Benefit Claims

• Deactivate deceased retiree accounts according to State law and Agency guidelines. Verify and document accounts with death information.
• Process and update Daily/ Weekly/Monthly Death Reports; Research obituaries, death certificates and current beneficiary contact information.
• Create overpayment invoices, allocate cash receipts and appropriately assign accounts for collections.
• Coordinate and process payroll for lump sum distributions and continuing monthly benefits according to State law and Agency guidelines.
• Identify and process excess payments, unclaimed pop-up refunds and any other refunds identified to the retiree’s estate.
• Process retirement checks for deceased members. QUALIFICATIONS AND EDUCATION REQUIREMENTS

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Minimum Qualifications & Education

• Bachelor’s degree from a (4) four-year accredited college and (3) three years of equivalent experience in a financial services or business environment, or a combination of education and work experience.

Preferred Additional Qualifications

• (1) one to (2) two years full-time experience in banking, accounting, claims processing or payroll.

HOW TO APPLY

Please submit resume electronically to Human Resources.